Privacy Policy

1. Introduction

Keldera Technologies, Inc. ("Keldera," "we," "us") provides managed IT and infrastructure services. This policy explains what information we collect, how we use it, and the choices you have, for visitors to this website and for clients using our services.

2. Information We Collect

• Contact information you provide directly, such as name, email, company, and message content submitted through our contact form.
• Client account information associated with the client portal, such as login identifiers and support ticket content.
• Technical information collected in the course of delivering managed IT services to a client's systems, limited to what is necessary to monitor, secure, and maintain those systems under a service agreement.

3. How We Use Information

Information is used to respond to inquiries, deliver contracted IT services, maintain the security and performance of client environments, and communicate about service status. We do not sell personal information.

4. Client Data & Confidentiality

As a managed services provider, Keldera may be granted administrative access to client systems and data solely to perform contracted services. Access is scoped to what each engagement requires, and client data encountered in that process is treated as confidential and is not used for any purpose outside the engagement.

5. Data Security

We apply reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information involved. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Third-Party Services

We may use third-party tools (for example, monitoring, ticketing, or hosting providers) to operate our services. These providers process data only as needed to provide their function to us.

7. Your Choices

You may request access to, correction of, or deletion of personal information we hold about you by contacting us using the details below, subject to any obligations we have under an active service agreement.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

9. Contact

Questions about this policy can be directed to info@kelderatech.com.